General terms and conditions

This is a courtesy translation. The German version is legally binding.

1. Scope

These general terms and conditions (GTC) apply to all contracts between Reflagged GmbH (hereinafter “rfl.gd") and its customers regarding the provision, licensing and operation of software modules, AI solutions and accompanying services. Deviating terms of the customer apply only if rfl.gd expressly agrees to them in writing.

2. Subject matter

rfl.gd provides standardised, modular AI software solutions — optionally as software-as-a-service (cloud), in hybrid operation or on-premise on a local AI server. The specific scope of services, the booked modules and any service levels result from the respective quotation or order confirmation.

3. Conclusion of contract

Quotations by rfl.gd are non-binding. A contract is concluded upon order confirmation by rfl.gd or upon provision of the service. Side agreements require text form.

4. Scope of services & availability

rfl.gd performs the services with due care and keeps the software operational to the agreed extent, including monitoring and updates. Specific availability and service levels (SLA) as well as maintenance windows are agreed individually. agreed individually

5. Rights of use

For the term of the contract the customer receives a simple, non-exclusive, non-transferable right to use the software in accordance with the contract. All copyright and other protective rights to the software, modules and documentation remain with rfl.gd or its licensors. Passing on, reproducing or modifying beyond the agreed purpose is not permitted without consent.

6. Customer obligations

The customer uses the services exclusively in a lawful manner, protects their access credentials, cooperates to the extent necessary and provides the information and interfaces required for integration. The customer is responsible for the content and data they contribute.

7. Remuneration & payment terms

Remuneration is based on the respective quotation. Prices are exclusive of statutory VAT. Payment terms and billing models: agreed individually

8. Term & termination

Contract term, renewal and notice periods result from the quotation. The right to extraordinary termination for good cause remains unaffected. agreed individually

9. Warranty

rfl.gd warrants that the services conform to the contract. Defects are remedied at rfl.gd’s option by rework or replacement. For AI-assisted functions there is no claim to error-free results in every individual case; the agreed functionality in overall operation is decisive.

10. Liability

rfl.gd is liable without limitation in cases of intent and gross negligence as well as under the Product Liability Act and for injury to life, body or health. In cases of simple negligence rfl.gd is liable only for breach of essential contractual obligations (cardinal obligations) and limited in amount to the foreseeable damage typical for the contract.

11. Data protection & order processing

rfl.gd processes personal data in accordance with the privacy policy. Insofar as rfl.gd processes personal data on behalf of the customer, the parties conclude a data processing agreement pursuant to Art. 28 GDPR.

12. Confidentiality

Both parties treat the other party’s confidential information as confidential and use it exclusively for the purposes of the contract.

13. Changes to the GTC

rfl.gd may adapt these GTC with effect for the future, provided this is necessary for a valid reason and does not unreasonably disadvantage the customer. Customers will be informed of changes in good time.

14. Final provisions

The law of the Federal Republic of Germany applies. The place of jurisdiction is — where permissible — Karlsruhe. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.

Specific conditions (e.g. service levels, remuneration and term) are agreed in the respective quotation or contract agreed individually.

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